Frequently asked questions

Do I need a credit card for the free plan?

No. You will go through the checkout and no credit card information will be asked.

What counts as a monitored page?

All PlagiaShield plans have a limit on the number of monitored pages.

A monitored page is a page on your website for which we check for plagiarism.

We only monitor pages of more than 500 characters.

Can I have a weekly scan?

Yes. First select the paid plan that best suits you. The checkout will show you an addon you can add to your monthly or annual subscription.

The weekly addon is priced as follow:

  • Starter:
    • Billed monthly: $44.70 per month
    • Billed annually: $35.70 per month, billed $428 (saves you $108 per year).
  • Pro:
    • Billed monthly: $98.70 per month
    • Billed annually: $78.90 per month, billed $946.80 (saves you $237.60 per year).
  • Premium:
    • Billed monthly: $449.70 per month
    • Billed annually: $359.70 per month, billed $4316.4 (saves you $1080 per year).

When is the the used quota refreshed?

The used quota is the number of monitored pages.

It increases when you add a domain or when new pages from your domains are found.

Every first day of the month:

  • your used quota is first set back to 0.
  • then PlagiaShield scans each active domains one after the other and increments your used quota.

If you buy the addon for weekly scans, this scan happens every Sunday morning.

What happens if I reach the page limits of my plan?

When the number of monitored pages reaches your plan limit, the scan stops. You will see all results for these pages.

On the other hand, this means the scan for one or more domains might be incomplete. To get a complete scan, upgrade your plan.

How do I upgrade?

On the menu on the top left corner, click on “Upgrade”. From there, choose your plan.

Depending on your current plan and your credits, you will only pay the prorated amount in the first payment for the new plan.

How do I cancel a plan or disable auto-renewal?

  • On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
  • Enter your email then provide the one-time password you will receive.
  • Click on your plan then choose “Cancel Subscription”

Your subscription will be cancelled at the end at the current billing period.

If I cancel, can I turn auto-renewal back on?

If the Yes you can.

  • On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
  • Enter your email then provide the one-time password you will receive.
  • Click on your plan then choose “Remove scheduled cancellation”

How do I access my invoices?

  • On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
  • Enter your email then provide the one-time password you will receive.
  • Click on “Billing History” to see all your invoices and download them.

How do I change my billing info?

  • On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
  • Enter your email then provide the one-time password you will receive.
  • Click on “Account Information” to update your name and company name.
  • Click on “Billing & Shipping Addresses” to update your billing name and address.
  • Click on “Payment Methods” to add a remove a credit card.

How do I change my currency?

Plans are available in dollar and euro. If you need to switch, please contact us through the chat.