Frequently asked questions
What counts as a scan?
All PlagiaShield plans have a limit on the number of scans.
If you submit a single document (up to 2000 words), this counts as one scan.
If you monitor a domain for plagiarism, a scan is a page any webpage with a URL belonging to website you monitor. We only monitor pages of more than 500 characters.
Can I have a weekly scan?
Yes. The Publisher plan allows your domains to be scanned every week.
What happens if I reach the page limits of my plan?
When the number of monitored pages reaches your plan limit, you cannot submit new documents.
If you reach the limit during a domain scan, the scan stops. You will see all results for these pages.
On the other hand, this means the scan for one or more domains might be incomplete. To get a complete scan, upgrade your plan.
How do I upgrade?
Manage your plan via the settings, accessible in the left sider.
Depending on your current plan and your credits, you will only pay the prorated amount in the first payment for the new plan.
How do I cancel a plan or disable auto-renewal?
- In the left sider, click on “Settings”. From there, click on “Billing portal”.
- Enter your email then provide the one-time password you will receive.
- Click on your plan then choose “Cancel Subscription”.
Your subscription will be cancelled at the end at the current billing period.
If I cancel, can I turn auto-renewal back on?
Yes you can.
- On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
- Enter your email then provide the one-time password you will receive.
- Click on your plan then choose “Remove scheduled cancellation”
How do I access my invoices?
- On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
- Enter your email then provide the one-time password you will receive.
- Click on “Billing History” to see all your invoices and download them.
How do I change my billing info?
- On the menu on the top left corner, click on “Settings”. From there, click on “Billing portal”.
- Enter your email then provide the one-time password you will receive.
- Click on “Account Information” to update your name and company name.
- Click on “Billing & Shipping Addresses” to update your billing name and address.
- Click on “Payment Methods” to add a remove a credit card.
How do I change my currency?
Plans are available in dollar for now. We can establish a custom publisher plan in Euro.